I bought a set of his and hers brushes for myself and my old lady, Canada Post lost my order, I informed the bossman, and my order was made right. No fight, no fuss, no muss, someone else made a mistake and he fixed it, that’s the sign of a fair and reputable business. That being said the brush is wonderful and my girl loves it, the 30mm tuxedo is soft and plush, builds an incredible lather and is huge, which is great for her body shaving, legs etc. She has eczema and because of that softness is key, and this knot has softness for days. Handle is a bit big for her, but that seems reasonable with the giant knot and I feel she’ll get use to it because of the ergonomic shape. Aesthetically she loves the brush, the rose gold flakes are totally her and she’s exited to use it for the first time. Crushed it with this set boss!