I love my SynBad brush. The handle is got—that was a "factory standard—is so beautiful I can't keep my eyes off it. I will definitely be buying from AP Shave Co. in the future. Especially with the type of customer service provided...
I originally bought a 24mm Faux Boar knot, that ended up overselling. Andrew sent me an e-mail letting me know, after checking both locations. He then offered to create a new brush, with a 28mm (or 26mm—can't remember) knot, and a bigger handle to accommodate it. This brush would've had a higher monetary value, but Andrew was going to give it to me for the same price as my original order.
Most stores (and store owners) don't go out of their way for their customers. At least not in this day and age...